IT Depot and Helpdesk Engineer
Location: Karachi, Pakistan
Hiring Organization: Steps Ahead Pvt Ltd
Salary Range: Competitive
Category: IT Jobs
Job Type: Full-Time
Qualification: Bachelor’s in Computer Science or related field
Working Hours: 8 – 10 Hours
Contract Type: Fixed-Term/Contract
Newspaper: Various Publications
Release Date: [Insert Date]
Last Date to Apply: [Insert Date]
Job Description:
Steps Ahead Pvt Ltd is seeking a skilled and dedicated IT Depot and Helpdesk Engineer to join their team in Karachi. The successful candidate will be responsible for managing IT hardware and providing technical support to internal and external users. This role requires a dynamic individual who can handle hardware issues, provide troubleshooting solutions, and ensure the smooth operation of IT systems.
Responsibilities:
- Provide technical support to employees and clients, resolving hardware and software issues efficiently.
- Manage IT hardware, including installations, repairs, and upgrades.
- Coordinate with vendors for the procurement of IT hardware and software.
- Perform regular maintenance of IT equipment to ensure smooth functionality.
- Troubleshoot and resolve network, system, and hardware issues.
- Assist in the setup and configuration of IT systems and software applications.
- Maintain accurate documentation of support tickets, hardware inventory, and service logs.
- Train users on basic IT system usage and provide ongoing support.
- Ensure adherence to IT security policies and data protection regulations.
- Provide timely and efficient helpdesk services, ensuring customer satisfaction.
Required Qualifications and Skills:
- Educational Qualification: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 2+ years of experience in IT support, hardware management, or a similar technical role.
- Technical Skills:
- Proficiency in hardware troubleshooting, installation, and maintenance.
- Experience with Windows, Mac OS, and Linux operating systems.
- Knowledge of networking and internet connectivity troubleshooting.
- Familiarity with helpdesk ticketing systems.
- Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication skills to interact with users and vendors.
- Ability to manage multiple tasks and meet deadlines.
- Strong attention to detail and organizational skills.
Eligibility Criteria:
- Pakistani nationality.
- Valid CNIC.
- Degree must be HEC recognized.
- No criminal record.
- Medically fit.
- Willing to work in Karachi.
Required Experience:
- 2+ years of experience in IT support, helpdesk services, and hardware management.
Required Documents:
- Updated CV/Resume.
- CNIC copy.
- Attested educational degrees.
- Experience certificates.
- Passport-size photos (2).
Salary Range:
- Competitive salary based on experience.
How to Apply:
- Visit the Steps Ahead Pvt Ltd official website.
- Go to the “Careers” section and select the IT Depot and Helpdesk Engineer position.
- Complete the online application form, upload your CV and other required documents, and submit.
- Shortlisted candidates will be contacted for further evaluation and interviews.